Refund policy

Last Updated: October 2026

At BrainMD, we value our customers and aim to provide a smooth shopping experience. If you are not satisfied with your purchase, you may request a return or refund according to the guidelines below.

Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return:

  • The item must be in its original condition.
  • Products should be unused and returned with original packaging when applicable.
  • Customers must provide order details or proof of purchase.
  • Return requests must be approved before sending items back.

Returns sent without prior approval may not be accepted.

How to Request a Return

To start a return request, please contact our customer support team:

Email: ChumiAlexis102@gmail.com

Please include:

  • Order number
  • Customer name
  • Reason for the return request
  • Any relevant details or photos if required

Our team will review your request and provide further instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or there is an issue caused during fulfillment.

We recommend using a trackable shipping method when returning items. Please keep your shipping receipt and tracking information until the return process is complete.

Refund Process

Once your returned item is received and reviewed, we will send a confirmation regarding your refund status.

If approved, the refund will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Non-Returnable Items

Some items may not be eligible for return, including:

  • Items that have been used or modified
  • Items returned without required original packaging
  • Clearance or final sale items where applicable
  • Returns submitted after the eligible return period

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery.

Please provide your order number and supporting details so our team can review the request and assist you.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be considered before the order has been processed or shipped.

Contact Information

BrainMD Customer Support

Email: ChumiAlexis102@gmail.com

We appreciate your trust and are committed to providing reliable customer service.